How Can We Help Today?
Owned and operated by Elevate Wellness and Sports Recovery, we welcome every question about our saunas, cold plunges, and recovery products.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days. Once in transit, delivery typically takes 5 to 8 business days within the Continental U.S. Please note that Alaska and Hawaii are excluded from our standard shipping.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment directly through the carrier's website at any time.
What is your return policy?
We want you to feel confident in your purchase. If something is not the right fit, please contact our team within 30 days of delivery and we will walk you through the return process for your infrared sauna, cold plunge, or other product.
Can I exchange a product for a different model?
Yes, exchanges are available for qualifying items. Reach out to our support team with your order details and the model you are interested in, and we will help coordinate the swap.
How do I choose between an infrared sauna and a red light therapy panel?
Infrared saunas provide a full-body heat experience, while red light therapy panels target specific areas with focused wavelengths. If you need help deciding which product suits your recovery routine, our team is happy to discuss the differences.
What kind of power supply do your cold plunges and inflatable hot tubs require?
Most of our cold plunges and inflatable hot tubs use a standard household outlet. Specific voltage and amperage requirements are listed on each product page, and our team can help confirm compatibility with your setup.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us A Line
Business Hours
Our Commitment To You
Prompt Responses
Our support team replies to every inquiry within one business day so you are never left waiting.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
Quality Recovery Products
Every infrared sauna, cold plunge, and therapy panel is carefully selected for lasting performance.
Free Continental U.S. Shipping
Most orders ship free within the Continental U.S. with no minimum purchase required.
